FAQ's

How do I place an order?

Orders can be placed on our website 24 hours a day 7 days a week. Simply just add the products you wish to purchase to your cart and proceed to checkout when you are ready to complete your purchase. Fill in your details in the billing and shipping information and place your order.

 

What payment options do you accept?

We accept VISA, MasterCard and American Express.

 

How will I know if my order is Confirmed? 

Once you have placed your order you will receive an email to the one you provided confirming your order. Please ensure you provide the correct email address so that you can be updated on the process of your order and we are able to contact you should we need to for any reason.

 

How long does it take to process my order?

It may take anywhere between one hour to one business day depending on what time you place your order online.

 

Is it safe to enter my credit card information? 

We use the secure billing system Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Stripe use the best-in-class security tools and practices to maintain a high level of security.

 

Do I need a forklift to unload my order?

For local metropolitan deliveries if receivers do not have a forklift you need to request a tailgate delivery for orders over 25kg. If your delivery address is outside the metropolitan area and above 25kg you will need to be able to provide a forklift on site to unload your oil.

 

Who is ILD?

ILD is the exclusive distributor of Sinopec Premium Lubricants to Australian and additional International markets. Our team is made up of dedicated lubricant specialists and senior business managers with local knowledge gathered from the world’s most reputable global oil companies. This is a team whom many “blue chip” mining companies and mining contracts have come to depend upon for their lubricant solutions driven by hands-on customer service as well as improving their bottom-line profitability.

 

Who is Sinopec?

Sinopec is the second largest global oil refiner and the second largest company in the world today (Forbes 2018). The company produces over 700 variants of oils and greases in a strategically located ultra-modern plant in Singapore – the hub to the world’s base oils and raw materials at their fingertips.

 

What international standards do Sinopec Lubricants meet (API, ACEA, etc.)?

Sinopec products have received technology certificates from respected original equipment manufacturers (OEMs) and meet all the requirements. ILD and Sinopec are in ongoing communication with key OEM technical departments to ensure Sinopec’s product specifications are in-line with the OEM’s ever-changing performance criteria.

 

How big is Sinopec in Australia?

ILD and Sinopec are suppliers to many of Australia’s premier mining companies with operations across the breadth of Australia. We have warehouses and resellers across Australia selling tens of millions of litres of lubricants per year. Sinopec is now going online to enable all Australians to use our premium lubricants.

 

What large companies use Sinopec?

Allison, Alstorm API, BMW, Case & John Deere, Caterpillar, Cummins, Detroit Diesel, Eaton Dana, EnergyPac, GE, GBF, Macmahon, Northern Star Resources, Porche, Scania, Toyota, Voith, Volvo, Volks Wagon, ZF.  

 

Can my vehicle use Sinopec?

Yes! If your vehicle is already using another major international brand, then you can use Sinopec. Many of the world’s largest vehicle manufacturers (OEMs) USE Sinopec as their factory-fill. Use our Oil Selector tool to identify the right Sinopec lubricant for your vehicle (go to: http://www.datateck.com.au/Lube/SinopecAU/)

 

How does Sinopec compare to other well-known brands in Australia?

Sinopec is one of the world’s largest companies and second largest global oil refiner. Sinopec ranks amongst the top lubricant companies in both size and product performance. In Australia, Sinopec is being used by many of the largest mining companies that work under extreme conditions in remote locations across the country. Sinopec has constantly outperformed the brand it replaced in each case. This has contributed to the impressive growth of the brand around the country.

 

How well does Sinopec perform under Australian conditions?

Sinopec is being used under extreme conditions around Australia. The products are tested by our customers on an ongoing basis and many have been able to extend oil servicing intervals as the oil is holding its integrity for longer. ILD and Sinopec have been able to demonstrate extended parts life and reductions in wear on equipment used both on and off road. This has led to the success of the brand in the Australian mining industry where lubricants face the most torturous conditions.

 

Is Sinopec cheaper than other brands?

Sinopec is a premium brand and is manufactured with premium base oils and additives at one of the world’s most technically advanced blend plants. It is not a price-fighter product. However, the ILD model and ecommerce platform significantly reduces the cost to the end-user allowing you to purchase world-leading lubricant technology for a lower price than the other major brands.

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