Terms and Conditions
While we wish to make purchasing Sinopec products as simple as possible for you, we must point out that by making a purchase through our online store that you are agreeing to our Terms and Conditions. Therefore, it is important that you read and understand these Terms and Conditions before ordering.
Note these terms and conditions do not affect your statutory rights, and that we reserve the right to amend these Terms and Conditions at any stage.
Making a purchase
Making a purchase indicates acceptance of the final payment price displayed and of all ILD’s terms and conditions. A purchase is made by supplying a valid credit or debit card and completing the payment process. By providing a credit card or debit card and billing details, you are warranting that information provided is true and accurate with appropriate available funds.
You should note that credit card numbers will not be stored on the website and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of the ILD Online team with authorised access to that information. As noted your credit card details are not visible to the members of the ILD team.
A purchase is not made until payment has been made in full and the order confirmation is provided.
ILD is not obliged to accept an order and we reserve the right to reject an order at our own discretion for any reason. If an order is rejected, we will provide a full refund for any payment processed by the same method as paid.
It is our aim that you have a 5-star rated experience with both our online purchasing process and with the products. However, we understand that you may wish to return a product that you believe in some way does not meet your expectations due to the quality of the product. In such cases, whilst you are already protected under Australian Consumer Law, we offer additional support to remedy the situation.
All products sold by ILD must be:
- fit for all the purposes for which goods of that kind are commonly supplied
- acceptable in appearance
- free from defects
You can return an item to us if:
- it's faulty
- it's incorrectly described
- it's different from a sample shown
- it doesn't do what we said it would do
- it's not of an acceptable quality
To ask for an exchange, repair or refund, you'll need to prove that you purchased the product via the ILD website. If you can't provide an order confirmation, another form of proof of purchase will be required.
If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.
Assessing your return
We may need to conduct an assessment of your product to determine whether a replacement or refund is appropriate. In some circumstances, due to technical considerations, some products may need to be sent to the manufacturer for assessment. Within the scope of Australian Consumer Law, ILD reserves the right to wait for the outcome of such an assessment before making a determination on whether a refund or replacement will be issued.
Disclaimer of warranties
To the maximum extent permitted by law (most importantly the Australian Consumer Law):
- ILD, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis.
- If ILD becomes liable for any breach of any such condition or warranty, ILD's liability shall be limited at its option, to any one or more of the following:
- In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and
- In the case of services: to either supplying the services again or payment of the cost of having the services supplied again.
3. ILD disclaims all warranties with regard to the information and applications contained on the website and your use of the website.
You can find our delivery prices on our website. We will update them from time to time. When we confirm your order, we will notify you whether the product is in stock. The stock will be dispatched within 2 working days. If you enter the wrong address, we will resend the product to the correct address but you will have to pay courier fees.
We will tell you when we expect to be able to deliver your order. While we cannot guarantee the delivery dates advised by our suppliers, you can track the progress of your delivery via the instruction on the website.
- If a product is lost or damaged in transit, contact ILD via the website and we will send you a replacement as soon as possible.
- You cannot cancel your order just because delivery is delayed.
- We are not responsible for any loss or damage to products after you have received them.
There may be unforeseen circumstances in which it is not possible for us to supply a product. If this happens, we will cancel orders for that product. We will refund or cancel your payment. We cannot accept liability for any other loss or damage arising as a result of the cancellation.
ILD will endeavour to supply all items publicised on the website. Similarly, products will be removed from the website as soon as ILD becomes aware that those items are unavailable. However, there may be unavoidable occasions when:
- All or part of your order cannot be fulfilled immediately, or
- All or part of your order cannot be fulfilled at all.
Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.
Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax.
However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before ILD has withdrawn that item from the website, ILD will not be held responsible for inability to complete that order. In this instance, you will be advised ASAP by email or telephone.
Returning online purchases
Liaise with our Customer Contact Centre on the below contacts:
- Within Australia:
Email: [email protected]
Phone: 1300 558939 between the hours of 9:00 am and 5:00 pm WAST (Perth) Monday to Friday.
P.O. Boxes and Authority to Leave (ATL)
We are unable to deliver goods to PO Box addresses as all delivery orders are sent via courier services.
We currently offer ATL in some areas across Australia. When selecting a delivery method during checkout you will be given the option to select an ATL carrier (if available), from the drop-down list of carriers. If you only receive a ‘Standard Delivery service’ option we cannot offer ATL in your area.
Your rights under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ILD SINOPEC Lubricants Guarantee
International Lubricants Distributors Pty Ltd (ILD) guarantees that all SINOPEC branded lubricants marketed by ILD in Australia (Products) conform to ILD’s latest published technical specifications for each Product and comply with ILD’s published product performance claims when sold.
Except in respect of any warranty implied by operation of law (including the Competition and Consumer Act 2010) and the guarantee set forth above, ILD makes no other warranties, commitments or undertakings, whether as to the description of the Products, their quality, merchantability, fitness for a particular purpose, or otherwise.
In all cases, ILD’s liability to you hereunder shall be limited, at ILD’s discretion, to:
I. the replacement or resupply of the defective Products with non-defective Products;
II. a refund of the purchase price paid by you for the defective Products; or
III. the reimbursement to you of the costs of obtaining replacement goods of an equivalent nature and value.
ILD shall not be liable to you or to any other person for any, economic, special, exemplary, punitive, consequential, incidental or indirect losses or damages or loss of production, loss of revenue, loss of profit or anticipated profit, loss of business reputation, business interruptions of any nature, loss of opportunity, loss of anticipated savings or wasted overheads arising from, or related to, any damage to you, your equipment or your facility attributable to the use of the Products.
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies and Applets
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.